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This is a demo. After purchase, every customer receives a version tailored to their requirements: when ordering, you provide key details such as your industry and the features you need. The standard version is available in your account immediately after purchase. Your first customisation is included – we implement it and provide it to you as your first update.
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Status of a ticket. “Type” controls behaviour: open (SLA running), pending (SLA paused), resolved, closed. The customer sees the “Portal label”.

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