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This is a demo. After purchase, every customer receives a version tailored to their requirements: when ordering, you provide key details such as your industry and the features you need. The standard version is available in your account immediately after purchase. Your first customisation is included – we implement it and provide it to you as your first update.
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Automations

Demo: administration is view-only – saving is blocked on the server.

Rules

  • Notfall → kritisch
    If new ticket · 1 condition(s) · 2 action(s) · run 0×    Edit

New rule

And (all conditions met)
Then

Example: if “New ticket” and subject contains “emergency” → set priority to critical + notify role lead. Placeholders in texts: {{nummer}}, {{betreff}} etc.