DEMO Try uttek Dispo – your own demo copy, visible only to you back to the shop
Sample data:
⚙ View administration
Edition: Basis Pro Enterprise · up to 30 users · Map, chat, logbook, day lock from Enterprise
Dispatch ⚡ Automatisch disponieren
Demo dispatcher (Admin)
🔒 View only in the demo – settings are locked · You can see all settings but cannot change them here.

✅ Feedback reasons

For each feedback reason you define what happens automaticallyafter the tradesperson has submitted the feedback. Simply tick and combine building blocks. A sub-item can have its own blocks – otherwise the reason's blocks apply.

🧰 Tradespeople see the reasons for the Order type of the job (appointment job, fault, service …). The service area only shows what awaits the tradesperson.

Completed All order types

✅ Deal closed
Applies to: the reason “Completed”

The order of execution is fixed: status (cancel / inbox) → SMS → customer system → ticket system → email → completion.

The job becomes “open” again, without a tradesperson. A note with the feedback appears at the top right of the card in the inbox.

Sends the customer an SMS from a template – immediately or delayed. Optionally with appointment link.

Sent via the SMS provider from Admin › SMS (demo = log only).

Edit SMS templates › Admin › SMS › Templates

Reports the feedback to a system from “Interfaces” (e.g. customer data system).

Manage systems

Reports the feedback to a ticket/fault system from “Interfaces”.

Manage systems

The job is completed and marked as “cancelled”.

Sends an email from a template to the selected recipients (SMTP from Maintenance, otherwise log only).

Recipients:

No SMTP set up – emails are only logged (demo). Edit email templates

Normal completion routines: feedback/billing via “Workflows”, archive PDF, status completed.