Suggestions in the job's reject window. Dispatch can change the text freely before sending – exactly this text goes to the source system.
| Name | Text | Active | |
|---|---|---|---|
| Outside the area | The address is outside our service area – the job cannot be carried out. | ✓ | edit |
| Duplicate job | Duplicate job – already being processed under another number. | ✓ | edit |
Suggestions in the job's cancellation window. The text can be changed freely and goes to the source system.
| Name | Text | Active | |
|---|---|---|---|
| Customer cancelled | Customer cancelled by phone – job cancelled. | ✓ | edit |
| Job withdrawn | The job was withdrawn by the client. | ✓ | edit |
Optional. The message to the source system (workflow “Rejection” under Interfaces, otherwise the supplying system) always happens. Here additionally e.g. SMS to the customer or email to a specialist department.
Optional. The message to the source system (workflow “Cancellation” under Interfaces, otherwise the supplying system) always happens. Here additionally e.g. SMS to the customer or email to a specialist department.