IT service and support
Faults, access, hardware: with SLAs, teams and hand-over to field service.
Available
uttek Tickets
Ticket system for service teams, property management and shops – calm, fast, buy once.
Requests from portal, e-mail and phone in one place: inbox with board, SLAs with business hours, password-free customer portal, knowledge base and reports. Self-hosted, full source code, 5 to 100 users depending on tier.
Live demo without sign-up · your own demo copy with sample data (IT service, property management, online shop) · admin view-only
uttek Tickets brings order to requests, faults and tasks – whether they arrive via the customer portal, by e-mail or on the phone. Every ticket has a number, a history, an owner and a deadline.
Everything can be configured in the admin area: statuses, priorities, categories, teams, wording (ticket, report, request …), SLA times, templates, roles and rules. You pay once, run the software on your own web space and keep your data.
Via uttek Connect, Tickets works together with uttek Dispo, uttek Call and uttek Customers: a ticket becomes a field job with one click, callbacks arrive as tickets, customers come from one shared customer file.
Database
SQLite out of the box, MySQL/MariaDB at the push of a button
Starts with SQLite – no database setup. As your business grows, switch to MySQL/MariaDB (PostgreSQL optional) with the admin wizard: test the connection, migrate all data, verify counts, switch over – with rollback.
The upgrade wizard is a uttek standard and is being built into every tool in upcoming versions.
uttek Connect
Works together – every uttek tool talks to the others
With uttek Connect you link your uttek tools by address and key: tickets become Dispo jobs, customer data comes from the CRM, feedback lands in the ticket and the customer history, shop orders in the CRM – at no extra cost and without a cloud middleman.
Connects with uttek Dispo uttek Call uttek Customers uttek Shop uttek Jam uttek Time uttek Quotes & Invoices uttek Stock uttek Game · coming soon uttek Mileage Log uttek Mail & Calendar uttek Mileage Log for Dispo uttek Rota uttek Community uttek HR uttek Media Library uttek Unterwegs uttek Web App Development uttek Space
uttek Connect is a uttek standard and is being built into every tool in upcoming versions. Connections to tools that are not yet available follow when they launch.
What uttek Tickets can do
Inbox with views and board
Saved views (mine, unassigned, SLA overdue …), filters, bulk actions and a drag-and-drop kanban board. New customer replies are highlighted.
Learn more →SLAs with business hours
Response and resolution targets per priority, calculated in your business hours with public holidays. Waiting statuses pause the clock, breaches are flagged and reported.
Learn more →Password-free customer portal
Customers submit requests via a web form, follow progress via a secure link, reply and rate the solution. With spam protection and privacy notice.
Learn more →Knowledge base
Internal and public articles. While a customer types, the portal suggests matching articles – many questions answer themselves.
Learn more →Automations and routing (Pro and up)
If-then rules for category, team, priority and status, automatic round-robin assignment and ticket merging.
Learn more →Reports (Pro and up)
Volume, resolutions, SLA rate, response times, satisfaction and load by weekday and hour – with CSV export.
Learn more →uttek Connect: Dispo, Call, Customers
REST API and signed webhooks. Hand a ticket to uttek Dispo with one click, take over callbacks from uttek Call, use customers from uttek Customers.
Learn more →GDPR, roles and security
Data export and erasure per contact, freely definable roles and permissions, CSRF protection, secure passwords. Enterprise with tamper-evident audit log.
Learn more →SQLite or MySQL/MariaDB
Starts with SQLite and zero setup. A wizard later moves to MySQL/MariaDB with trial run and backup (Pro and up), PostgreSQL in Enterprise.
Learn more →State-of-the-art security
Password policy with a check against leaked passwords, two-factor sign-in via authenticator app with backup codes (can be required per role), login lockout after failed attempts, “forgot password” by email, HTTPS/HSTS and encryption of sensitive fields – all switchable, nothing forced.
Learn more →Where uttek Tickets is used
Property management
Tenants report damage in the portal, you dispatch tradespeople via uttek Dispo.
Online shop and customer service
Delivery, returns, invoices: canned replies, knowledge base and satisfaction ratings.
How it works
- View demoOpen the live demo with sample data – inbox, board, customer portal and reports.
- Buy licenceChoose a licence, pay, and get your invoice and licence key straight away in your customer account.
- InstallDownload the ZIP, upload it to your web hosting (PHP 8.2 + SQLite), start the setup wizard.
- CustomiseConfigure fields, rules and templates in the browser – or extend the code yourself.
Templates & designs
Three templates – Standard, Light and Dark; everyone picks their own in the account menu. For “Standard” you choose one of 16 designs. Switch in the administration, back with one click.
AaAtelier RecommendedGraphite and brass – calm, precise, with fine serif headings.See it in the demo ↗AaSageMuted green and warm sand – friendly on the phone and at the desk.See it in the demo ↗AaMarineDeep navy with a golden accent – serious and trustworthy.See it in the demo ↗AaTerracottaWarm earth tones with olive – inviting like a good shop.See it in the demo ↗AaAubergineNoble violet with gold – for creative teams and stages.See it in the demo ↗AaNorthern LightsClear petrol and cool blue – focused and fresh.See it in the demo ↗AaChambersInk blue, bronze and classic serifs – like good letterhead.See it in the demo ↗AaWorkshopFir green and ochre on linen – sturdy and tidy.See it in the demo ↗AaAsphaltSlate grey with amber – clear like a good road map.See it in the demo ↗AaLavenderSoft indigo with rosé – light and tidy.See it in the demo ↗AaDawnWarm brick red with dove blue – wide awake into the day.See it in the demo ↗AaLinden greenFresh leaf green with copper – open and communal.See it in the demo ↗AaSandstoneWalnut brown and sage grey – warm, personal, confidential.See it in the demo ↗AaCinemaDark emerald and gold with serifs – like a fine programme booklet.See it in the demo ↗AaFjordDeep water blue with evening orange – clear on the go.See it in the demo ↗AaManufactoryInk blue on ivory with champagne – finely crafted.See it in the demo ↗
A look inside
Screenshots with sample data.
uttek Tickets can do more – just tell us what you wish for.
You describe it, we build it. Test first, pay later.
Preview first, you only pay after confirming. With an idea discount if your idea may help everyone. Learn more
Licences & prices
Self-hosted, full source code. Basic up to 5, Pro up to 30, Enterprise up to 100 users. No VAT is charged in accordance with Section 19 of the German VAT Act (UStG, small business scheme).
🚀 Founder-friendly Pay once, use forever. No subscription trap, no per-user fees – ideal for founders and young teams. First year of updates included, optional afterwards.
🎉 Opening offer until 31 Dec 2026: 5 credits (worth €75) with Basic · 10 credits (worth €150) with Pro · 15 credits (worth €225) with Enterprise (= 15 minutes per credit) – added automatically as soon as your order is paid, valid for 6 months from purchase.
Basic
Pay once, use forever.
€69
one-time · final price
- Full source code, freely editable
- Up to 5 users · tickets included
- With app (+€33 one-time): as many app users as you need
- 12 months of updates
- E-mail support (longer response time)
- Updates afterwards optional: 20% p.a. (€13.80)
Software only€69
With service+ €79
Installation, basic setup, a short online briefing (30 min) and 3 months of e-mail help.
Recommended
Pro
With e-mail support in the first year.
€179
one-time · final price
- Full source code, freely editable
- Up to 30 users · tickets included
- With app (+€59 one-time): as many app users as you need
- 12 months of updates
- E-mail support
- Updates afterwards optional: 20% p.a. (€35.80)
Software only€179
With service+ €149
Installation, basic setup, logo & colours, 6 months of e-mail help and all first-year updates installed by us.
Enterprise
With setup & priority support.
€490
one-time · final price
- Full source code, freely editable
- Up to 100 users · tickets included
- With app (+€99 one-time): as many app users as you need
- 12 months of updates
- Priority support
- Updates afterwards optional: 20% p.a. (€98)
- Setup, interfaces, customisations
Software only€490
With service+ €399
Installation, setup incl. data import, uttek Connect linked, 12 months of help with response within 1 business day, first-year updates installed, plus 10 service credits.
| Feature | Basic | Pro | Enterprise |
|---|---|---|---|
| Full source code (PHP), freely editable | ✓ | ✓ | ✓ |
| Runs on your own server (self-hosted) | ✓ | ✓ | ✓ |
| Security: two-factor (TOTP), password policy, login lockout, field encryption | ✓ | ✓ | ✓ |
| Users | up to 5 | up to 30 | up to 100 |
| tickets & contacts included | ✓ | ✓ | ✓ |
| Inbox, board, customer portal, knowledge base, canned replies | ✓ | ✓ | ✓ |
| SLAs with business hours, GDPR export and erasure | ✓ | ✓ | ✓ |
| German and English, light, dark and compact theme | ✓ | ✓ | ✓ |
| Web app for iPhone & Android (no app store, as many app users as you need) | +€33 one-time per company | +€59 one-time per company | +€99 one-time per company |
| Custom fields, automations, round-robin, merging | – | ✓ | ✓ |
| Reports, CSV export, satisfaction, time per reply | – | ✓ | ✓ |
| uttek Connect (API, webhooks, hand-over to Dispo) | – | ✓ | ✓ |
| Switch to MySQL/MariaDB via wizard | – | ✓ | ✓ |
| Own branding, team visibility, audit log, PostgreSQL | – | – | ✓ |
| Updates (new versions) | 12 months included | 12 months included | 12 months included |
| E-mail support | – | ✓ | prioritised |
| Installation | Guide | Guide | Set up by us |
| Resale / transfer to third parties | not permitted | not permitted | not permitted |
| Price | €69 | €179 | €490 |
Combination options
Add what you need – each option can be booked separately, final prices under § 19 UStG.
With uttek Space€14.99 / month
Hosted by us: subdomain, storage and mailboxes; one-time licence + €29 installation.
Request a spaceWith service & maintenancefrom €29 / month
Installation via “With service” per tier, then maintenance as a service plan, cancellable monthly.
Service plansMy service promise
- Short questions free, time is rounded down in your favour
- Personally with Rudi, answer usually within 24 hours on working days
- Regular customers from purchase no. 3: 10 % loyalty discount + 30 extra minutes
Mobile app
Web app for iPhone & Android – installable without an app store. View, answer and close tickets on the go.
from €33one-time per company
Basic €33 · Pro €59 · Enterprise €99 – depending on your licence tier
- With the app, as many app users as you need – you create them yourself in your admin. Without the app they count towards the licence user limit (Basic 5, Pro 30, Enterprise 100).
- Pay once, use indefinitely – no subscription, no price per user
- Special requests billed once via service credits (quote)
How to install the app (illustrated guide) · Licence key per company + domain, perpetual
A licence covers one company (including its sites). Resale and transfer are not permitted – details in the Licence terms.
We reserve the right not to charge for service.
If a customisation you request also makes sense for our standard tool and you allow us to include it for everyone, the quote can even be €0.
Frequently asked questions
Is this a subscription?
No. You pay once and use the purchased version indefinitely. 12 months of updates are included; renewing afterwards is optional.
How many users can I create?
Basic includes up to 5 users, Pro up to 30 users and Enterprise up to 100 users – technicians and staff count as users. Exception: with the app add-on (one-time per company: €33 (Basic), €59 (Pro) or €99 (Enterprise)) you get as many app users as you need. There are no per-seat prices – if you need more users, simply choose the next tier.
What do I need to run it?
Web space with PHP 8.2 or newer. The database (SQLite) is built in; MySQL/MariaDB is optional.
Do e-mails arrive automatically as tickets?
Yes, via forwarding to the included inbound script; replies containing the ticket number are attached to the ticket. During the test phase e-mails are only logged, not sent.
Can I try the demo?
Yes, without sign-up. Every visit gets its own demo database with sample data (IT service, property management, online shop), deleted after 24 hours.
How secure are logins and data?
Passwords are only stored as a secure hash; new passwords need at least 12 characters and are checked offline against a list of leaked passwords. Everyone can set up two-factor sign-in via an authenticator app (e.g. Google Authenticator, Aegis) with backup codes, and the admin can require it per role. After 5 failed attempts a login lockout with increasing delay applies; “forgot password” sends a single-use link valid for 1 hour. Optionally contact notes and rating comments are stored encrypted with AES-256-GCM, with the key outside the web root. The “Security (status)” page shows all measures at a glance.
Is uttek Tickets available yet?
Yes. uttek Tickets is available now in the Basis, Pro and Enterprise editions – with a live demo, no sign-up needed.
What can the ticket system do?
Inbox with board, SLAs with business hours, password-free customer portal, knowledge base, canned replies and GDPR tools; from Pro also automations, reports and uttek Connect.
uttek Tickets in a bundle – cheaper and connected
Bundles save around 15–20% compared with buying separately – and the tools are linked via uttek Connect.
More tools from uttek
uttek Dispo availableuttek Call availableuttek Customers availableuttek Shop availableuttek Jam availableuttek Time availableuttek Quotes & Invoices availableuttek Stock availableuttek Game Ideauttek Mileage Log availableuttek Mail & Calendar availableuttek Mileage Log for Dispo availableuttek Rota availableuttek Community availableuttek HR availableuttek Media Library availableuttek Unterwegs availableuttek Web App Development availableuttek Space availableFAQCost calculator