GDPR, roles and security
Data export and erasure per customer (statistics stay anonymised), automatic retention period, roles from front desk to team lead, CSRF protection. Enterprise with tamper-evident audit log.
More features of uttek Call
Call list and focus mode
Due callbacks in the right order: urgent, time slot ending, target time exceeded. Focus mode always opens the next call – with call timer and outcome via keyboard shortcut.
Target times and redial rules
Call back within X minutes per priority, calculated in business hours with public holidays. Per outcome (voicemail, busy, no answer …) its own delay until the next attempt, maximum number of attempts.
Click-to-call
Call via tel:, sip: or callto: – with softphone, PBX or smartphone. Numbers are stored in one format, callers are recognised by their number.
Callback form for your website
Customers choose a topic and preferred time slot; with spam protection, privacy notice and iframe embedding.
Availability and routing (Pro and up)
Staff set their status (available, on a call, break, away). New callbacks go automatically to available staff in the right team – by lowest load or round-robin.
Reports (Pro and up)
Reach rate, time to first call, target-time rate, attempts, outcomes per agent and the best call times as a heat map – with CSV export.
uttek Connect: uttek Tickets and uttek Customers (Pro and up)
REST API and signed webhooks. Hand unresolved concerns to uttek Tickets as a ticket, use customers from uttek Customers.
SQLite or MySQL/MariaDB
Starts with SQLite and zero setup. A wizard later moves to MySQL/MariaDB with trial run and backup (Pro and up), PostgreSQL in Enterprise.
State-of-the-art security
Password policy with a check against leaked passwords, two-factor sign-in via authenticator app with backup codes (can be required per role), login lockout after failed attempts, “forgot password” by email, HTTPS/HSTS and encryption of sensitive fields – all switchable, nothing forced.